Choice and Satisfaction

Reiser, Jochen

Professional headshot of Jochen Reiser, MD, PhD
Jochen Reiser, MD, PhD
President
CEO, UTMB Health System
Professor, John Sealy School of Medicine
John D. Stobo, MD Distinguished Chair

Dear Patients and Families:

Welcome to UTMB Health! We are very pleased to be able to serve you, whether you are visiting us in a clinic close to home, or entrusting your care to us at one of our four campuses. Throughout your patient care experience, we will do everything possible to make you comfortable; our goal at UTMB is to consistently exceed your expectations. If we fall short, please let us know.

If you have any questions about your care, please do not hesitate to share them with your physician or nurse. If you have any concerns regarding the quality and safety of your care, or if at any time you feel you are not being treated in a fair and compassionate manner, please contact the Department of Patient Services via email or at 409-772-4772.

If UTMB Health cannot resolve your concerns to your satisfaction, you are encouraged to contact The Joint Commission at 800-994-6610 or by visiting their website, Report a Patient Safety Concern or File a Complaint | Joint Commission.

We know you have choices for your health care provider, and we are honored you have chosen UTMB Health.

Sincerely,

Jochen Reiser, MD, PhD
President
CEO, UTMB Health System
Professor, John Sealy School of Medicine
John D. Stobo, MD Distinguished Chair

Why Quality Matters

UTMB Health is dedicated to providing a world-class patient experience for our patients by delivering the most advanced care and providing the highest level of safety in our hospitals and clinics so patients can have the best possible outcomes. 

Quality of care rankings and awards help patients make informed decisions on which health care providers deliver the highest quality of care in a safe environment.  While recognition for our ongoing efforts to deliver the best care is nice, the true value of quality of care rankings and awards is helping patients decide with confidence where to seek care. 

  • What UTMB’s commitment to safety and quality of care means for our patients:

    Best Care

    Delivering the right care, at the right time, in the right way, for the right person – and have the best possible results – every patient, every time.

    Infographic - patient and doctor talking

    Patient Safety

    Avoiding complications and adverse events, like bed sores, blood infections or clots, and surgical infections, following surgeries, procedures and childbirth.

    Patient Outcomes

    Lower readmission rates, average length of hospital stay, frequency of complications, and mortality rates.

    Comprehensive Care

    Providing the complete spectrum of care with treatments by leading specialists.

    Better Access

    An integrated system of care with primary and specialty clinic locations and hospitals close to where you live, work and play.