Choice and Satisfaction


  • Harlin, Timothy

    Timothy J. Harlin, DSc, MBA, FACHE
    Executive Vice President & CEO,
    UTMB Health System
Dear Patients and Families:

Welcome to UTMB Health! We are very pleased to be able to serve you, whether you are visiting us in a clinic close to home, or entrusting your care to us at one of our four campuses. Throughout your patient care experience, we will do everything possible to make you comfortable; our goal at UTMB is to consistently exceed your expectations. If we fall short, please let us know.

If you have any questions about your care, please do not hesitate to share them with your physician or nurse. If you have any concerns regarding the quality and safety of your care, or if at any time you feel you are not being treated in a fair and compassionate manner, please call the Department of Patient Services at (409) 772-4772.

If UTMB Health cannot resolve your concerns to your satisfaction, you are encouraged to contact The Joint Commission by fax at (630) 792-5636 or by e-mail: For more information on The Joint Commission, visit their web site at

We know you have choices for your health care provider, and we are honored you have chosen UTMB Health.


Timothy J. Harlin, DSc, MBA, FACHE
Executive Vice President and CEO
UTMB Health System