Choice and Satisfaction


Harlin, Timothy

Timothy J. Harlin, DSc, MBA, FACHE
Executive Vice President & CEO,
UTMB Health System

Dear Patients and Families:

Welcome to UTMB Health! Whether Galveston is your home or you are a visitor to the island, we are pleased you have selected us for your medical care. Throughout your hospital stay, we will do everything possible to make you comfortable, and our goal is to consistently exceed your expectations. If we fall short, please let us know.

If you have any questions about your care, please do not hesitate to share them with your physician or nurse. If you have any concerns regarding the quality and safety of your care, or if at any time you feel you are not being treated in a fair and compassionate manner, please call the Department of Patient Services at (409) 772-4772.

If UTMB Health cannot resolve your concerns to your satisfaction, you are encouraged to contact The Joint Commission by fax at (630) 792-5636 or by e-mail: For more information on The Joint Commission, visit their web site at

We know you have choices for your health care provider, and we are honored you have chosen UTMB Health.


Timothy J. Harlin, DSc, MBA, FACHE
Executive Vice President and CEO
UTMB Health System