MyChart - Recently Added Features

MyChart's online scheduling tool through the Find a Doctor website has more flexibility for guest users, including guest users scheduling an appointment on behalf of someone else.  

Once an appropriate appointment time is found, click “schedule for someone else” under the Continue as guest options:

Then enter the patient’s information:

Next, the person filling out the form (guest) will enter their information and their relationship to the patient:

After both parties' information is entered, the patient’s insurance information is gathered:

The appointment is then scheduled, and an email is sent to both the patient and guest user:

Patients can quickly determine the status of each of their visit accounts on the Billing Details page with new status badges that also give the page a splash of color. There are eight possible status badges that can appear in MyChart:

• Pending insurance
• Outstanding
• Not on payment plan
• Payment plan
• Scheduled payment
• Paid off
• With collections
• Closed

View this screen by going to the menu and clicking Billing Summary. Then click on View Balance Details for any visit account. Then click Details.

The Growth Charts activity in MyChart now shows mobile-friendly, interactive graphs that make it easy for patients and proxies to see percentiles and trends. Hovering over data points brings up an informational tooltip that shows the date of the recording, the age of the patient at that visit, and the measurement value and percentile. Multiple charts can appear on the same page, so it's easy to compare information across different charts within a data set.

Click the Menu then Growth Charts to see the latest charts for the patient.

By default, patients can now review and download the School Health Summary, a simple, streamlined, printable report from MyChart that includes health information commonly requested by schools, daycares, summer camps, and other similar organizations, conveniently providing them with a holistic and up-to-date picture of their health It includes the following

• Basic demographic information
• Vital signs
• Allergies
• Current medications
• Current immunizations
• Health issues
• Current care team list

There are multiple ways to access this new report in MyChart.

We added a new card to the Explore More section at the bottom of the Home page.

In the Sharing Hub, patients can access the report by selecting the Anyone Else option under "Who do you want to share your health information with?" or by using the direct link at the bottom of the page.

Shortcuts are now larger and are on the home page of MyChart instead of in the header, making it easier for patients to find self-service activities. While previously there were four shortcuts in the header of each page in MyChart, now there are six shortcuts at the top of the home page instead. By default, the top six shortcuts are:

• Schedule an Appointment
• Messages
• Visits
• Test Results
• Medications
• Billing Summary

Patients can also still customize shortcuts for themselves by clicking the gears icon which takes you to the Change Your Shortcuts activity, it is right next to the shortcuts on the home page.

Update the shortcut to the option of your choosing.

We have updated the maximum size limit for photo and video uploads to allow patients to communicate more detailed information that gives context to issues that wasn’t always possible before.

• We have upgrade Image size limits to the following:
• Maximum number of attachments: 5
• Maximum size: 10240KB
• Allowed extensions: JPG, JPEG, PNG, TIFF, BMP, TIF, PDF, DOCX

We have updated Video limits to the following:

To enhance security and safeguard your personal data, this latest upgrade strengthened the minimum password requirements for access to user accounts. The new standard requires passwords to be a minimum of 8 characters long, have at least one uppercase and one lowercase letter, and use a combination of letters and numbers. If your current password does not meet these minimum requirements, you will be asked to reset your password when you go to log in.

When patients need to view billing information for closed visit accounts (visit accounts that have no outstanding balance), they can use the new filters pane on the Details tab of the Billing page in MyChart. Patients who are submitting reimbursement requests for their FSA or HSA accounts often need this information at the beginning of the year. Previously, closed visit accounts would eventually fall off the list, and patients could only retrieve billing information for those visit accounts by calling the billing office. By default, the Active accounts filter is selected, and patients can view other visit accounts (including closed visit accounts) by switching to a date-based filter.

When patients choose to create a new Medical Advice Request in MyChart and they select a topic and provider, they're now asked if they'd like to continue a recent conversation with their selected provider or create a new conversation. MyChart suggests up to five conversations from the past five days.

The new Visit Records activity is similar to the previous version, but patients might notice the following specific changes:

• We've moved some steps of the workflow, such as previewing documents, to the full MyChart page rather than a separate window.
• The activity is now mobile optimized, so patients can more easily view their records on mobile devices.

Previous version:

New Look:

Patients with two or more appointments eligible for eCheck-In are brought to the new eCheck-In landing page after completing their first eCheck-In instead of being brought directly to the Visit Details.

For each appointment, the landing page includes key information for the patient, such as the location name, provider name and photo, visit type, date, and time. Additional appointment information can be found on the Visit Details page as usual.

E-Visits and appointments that are not yet eligible for eCheck-In don't appear on the landing page. However, patients can still see all their appointments in the Visit List.

Don’t be shocked when you see the updated UTMB Health MyChart Home Page. The update prioritizes important information to a 4-tile display and better aligns with the UTMB Health Mobile Experience.

We’ve redesigned the MyChart Test Results activity with a focus on making test results more intuitive for patients. In the redesigned activity, you can more clearly see the values for each of your results, how your current results compare to past results, and where you can learn more. Also, you can now download PDFs of your past results.

When you link you UTMB Health MyChart account to another MyChart account at a different organization using the Link My Accounts page, MyChart now gives you the option to link to additional accounts connected through Happy Together, so you can quickly link all of your accounts at once. 

MyChart Bill Pay allows you to apply one payment to your child’s sick visit, associated lab services, and your own hospital bill, for example. This upgrade reduces the number of transactions required.

Pick up a few tips for using the latest MyChart features with the new video library.

The MyChart Mobile Health Feed now links to your accounts with every provider from every institution in one place.

If you have a new available account to link via Happy Together, the account card will show in the MyChart feed. This eliminates a step in the process and makes the link prompt easier to find.

You can currently schedule an appointment online with most UTMB providers through MyChart or the UTMB Health provider directory. Once you select an appointment time, your selection will be held for you exclusively for 10 minutes, to allow you to complete the scheduling process.

You can now keep your emergency contact information current by verifying it in MyChart during the appointment PreCheck-in. This process saves you time in the clinic when you arrive for your appointment. You’ll only be asked to review your emergency contact once every 30 days.

MyChart’s display of your COVID-related information such as test results and vaccination status has been streamlined and expanded.  You will no longer need to switch between the COVID and test results activity to see your up-to-date immunization and test status.

Starting on Feb. 22, 2022, once your MyChart Mobile App is updated to version 10.1, you will be greeted with an updated MyChart Mobile App login page the next time you access UTMB Health MyChart from your mobile app.

MyChart has redesigned how it organizes your messages. Now all messages appear in a threaded view so you can easily follow the history of a conversation. You can also search and bookmark messages to make it simple to find a specific topic or conversation.

To help guide you around some common and more advanced MyChart features, there is now a library of instructional videos available. The library includes a general tour of MyChart, shows how to share your chart, explains proxy access, demonstrates video visits, and more. Preview the videos at the links below, or look for video links when using these MyChart features:

• The New MyChart Experience (mobile/web)
• MyChart: Connecting Accounts (mobile/web)
• MyChart: Sharing Your Record (mobile/web)
• Share Everywhere (mobile/web)
• Proxy Access (mobile/web)
• Video Visits (mobile/web)
• Your Health Record on the Go (English/ Spanish)

Receiving too many emails about test results? You can now opt into receiving a single daily notification when you have test results available. You can select this option under the “Communication Preferences” menu in MyChart.

For patients whose care has included any type of medical implant, MyChart now has a dedicated “Implant Activity” section. Here you can review various details associated with any implants in your record.

In case you missed it, you can download a PDF of your full vaccination record from the MyChart mobile app. If you’ve had a COVID-19 vaccine and need to share the record, you can now do so from your phone.

In June 2021, UTMB ended support for older web browsers that did not support modern security standards. Internet Explorer was affected by this change. Get additional information and see options.

There is a new, improved and customizable navigation bar across the top of the page: 

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Personalize your experience with quick buttons. Do you often access the same activities when you log into MyChart? Now you can customize your MyChart with quick buttons to have one-click access to your most frequently used features.

The image below shows how and where to customize your shortcuts:

(1) These four buttons are customizable

(2) Access the shortcuts panel here

(3) Make your changes by selecting your favorite option for each button

Now the MyChart website and mobile app will look and feel the same. Additionally, if an activity is not available in the MyChart mobile app, you will now be able to access the activity on the website directly from within the mobile app. This enhancement brings additional MyChart features to the mobile app experience.

This update simplifies the layout and reduces visual distractions to help users focus on the tasks they need to accomplish, such as checking a test result or scheduling an appointment.  

The updated color scheme freshens up the design of the website and allows users who manage multiple accounts (via proxy) to quickly know they have switched accounts by a change in the color scheme. This is customizable in "Account Settings" > "Personalize" under the main "MENU."